This channel is designed to confidentially report and manage acts of corruption, harassment and other actions in violation of our code of ethics.

Issues related to our courses should be handled through [email protected]

Yes, the channel is open for different actors in the business ecosystem to help detect unlawful activities. In any case, if they are complaints about the service offered, there are other channels available to submit such complaints.

People accessing the reports are subject to the principle of confidentiality and the privacy policy.

It is very important that users read and understand the privacy policy and accept its terms, otherwise it will not be possible to send data through this channel.

Unfortunately, for security reasons, only the whistleblower knows your access code and password. If you lose either of them, you will not be able to follow up on the communication. This does not mean that the communication will not continue, but simply that you will not be able to see how it is progressing, or to provide further information if the company requires it.

No, this channel is not intended to handle urgencies or emergencies. Contact the authorities or emergency services in this case.

Yes, anyone has the possibility to act anonymously.

Complaints must be made in good faith and must be based on the existence of indications of an unlawful or criminal act and/or an act contrary to the Code of Ethics. Therefore, it is recommended that they be supported by documentary evidence, testimonies and/or any other instrument that may serve as evidence to carry out the investigation.

If the investigation confirms the facts reported, Scoolinary will first of all immediately take all necessary measures to put an end to such acts or to prevent their recurrence. Subsequently, depending on the seriousness of the facts, appropriate legal and/or disciplinary action may be taken against the person or persons allegedly responsible.

If the investigation shows that no infringement has taken place, and it is concluded that the complainant acted in good faith, the complainant should not fear any retaliation.

A whistleblower channel is a mechanism available to any individual or legal entity that has any kind of relationship with Scoolinary, through which a violation of our code of ethics or a serious offence that may adversely affect the company can be reported.

Upon becoming aware of a possible breach of the regulations, the channel manager will proceed to open a file and its respective investigation.

Subsequently, a report will be issued and sent to the "Committee", which must decide on the respective measures or sanctions to be applied.

Once the resolution of the complaint has been communicated and the appropriate sanctions have been proposed, the investigation file will be closed and the complaint will be archived.

Any person who has been the subject of any action involving misconduct or who has witnessed wrongdoing or an infringement in an employment or professional context, i.e. employees, self-employed persons, shareholders, members of the administrative, management or supervisory body of the company, including employees and non-executive members, may report a crime.

The whistleblowing channel will be managed by the company's People department, who will be the Channel Manager.

The body responsible for proposing disciplinary measures or sanctions shall be the Ethics.

In the event that the person involved is the person who manages the complaints channel, the complaint can be made with the full conviction that it will reach the relevant authorities, due to the internal audit to which the channel is subject.